FAQs

ORDER & PAYMENT

HOW DO I KNOW MY ORDER IS CONFIRMED?

Once you’ve completed your purchase, we will send you an Order Confirmation email.

Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service on our Contact Us form and we will be able to re-send your confirmation email to you for your reference.

CAN I AMEND MY ORDER?

Unfortunately, we are unable to cancel or amend orders once they have been placed.

You have 14 days to notify us of any issues with your order.

You can return your order once you have received it, please find further details in our Returns information.

HOW CAN I PAY?

We accept all major payment methods including Visa, Visa Debit, MasterCard,  Paypal.

Please note that if you select a different currency to shop on the US site, and select Paypal as your payment method, Paypal will charge you for the order in US, which you will see at Checkout and in your order confirmation.

IS IT SAFE TO BUY ONLINE?

At Rhodopis, we take online security very seriously. At no point do we store any financial information on our servers. Rhodopis employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data.

All credit card details are entered on a secure server using Shopify Payments. The transfer of the purchase details from our site to Shopify Payments are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof. Shopify Payments is level 1 (the highest level) PCI DSS compliant.

VAT / TAX

TAX (20%) is included in product prices listed on the USA site for all orders being shipped in the USA.

 

For orders being shipped outside the USA, Corresponding VAT and taxes are included either in the product price or at Checkout, depending on your shipping country.

 

WHO DO I CONTACT ABOUT MY INVOICE?

If you have any questions about your Invoice, please Contact Us quoting your order number. They will be more than happy to help answer any questions or resolve any problems.

 

LOYALTY POINTS

Rhodopis Members Club is our way of showing our appreciation for you, our community.

 

You can earn points for different activities like referring friends, liking Instagram posts, and placing orders. Points collected from placing an order will appear in your account 30 days after the order date (this is to allow a period for returns).

 

Please note the stack rewards points cannot currently be used with Shop Pay express checkout. We are working to find a solution for this. Stack points cannot be redeemed in conjunction with promo codes or on items that have been marked down.

 

If you have previously used Shop Pay to complete a purchase, you will be directed here from your shopping bag when you click ‘Checkout’. To exit Shop Pay and redeem your stack rewards points, please select the ‘Check out as guest’ link at the bottom of the Shop Pay checkout.